khalidchao.Who is Khalid Chao?
Khalid Chao is a Senior Solutions Engineer at Shopify, based in Dubai, United Arab Emirates. He explains Shopify's product releases for merchants, partners and developers, and writes The Breakdown, a weekly newsletter about what changed on Shopify, who it affects and what to do next.
What does he write about?
- Shopify product releases and changelog updates
- Shopify Editions
- Shopify Plus, Shopify POS and unified commerce
- Shopify Flow and automation
- Sidekick and the app ecosystem
- Agentic commerce: ChatGPT, the Shop app and Shopify Catalog
What is The Breakdown?
The Breakdown is a free weekly newsletter on LinkedIn. Each issue covers the Shopify releases that matter that week in plain language — what changed, who it affects, what to do — with links to the official sources. Every issue is also published on this site: see all Shopify updates.
Background
Khalid has worked at Shopify since 2022. Before becoming a Senior Solutions Engineer in 2025, he was Senior Launch Engineer for EMEA, where he led the technical launch of more than 300 brands on Shopify Plus across Europe, the Middle East and Africa. Earlier he was a technical support engineer at Becosoft, a retail software provider, dedicated full-time to Superdry, a technical account manager for the food and grocery delivery app Foodi, and worked at DHL Express and Vodafone. He has also run a retail store himself.
How to follow
Views are Khalid's own and do not represent Shopify.
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